“ Highly recommend Phil, made complex issue of bringing various insurances together simple. ”
If you are dissatisfied in any way with the our services, we want to know about it. We want to get it right for you.
We have a formal internal complaints handling process and will try to reach a satisfactory resolution with you as soon as possible.
Please email email@example.com or contact Phil on 09 320 3819
You can make your complaint verbally, by email or letter.
We will acknowledge your complaint within 2 working days and try to resolve your complaint within 10 days. We may need to ask you for further information or agree on an extension if the issue is
complex or there are issues outside our control.
If we cannot agree on a resolution you can contact our independent external dispute resolution scheme, Financial Services Complaints Ltd.
Financial Services Complaints Ltd is an external financial dispute resolution scheme approved by the Minister of Consumer Affairs under the Financial Service Provider (Registration and
Dispute Resolution) Act 2008.
The FSCL can be contacted at firstname.lastname@example.org or 0800 347 257
They will investigate your complaint and work to facilitate an agreed resolution. If this is not possible the Scheme may make a formal decision which is binding on Phil Robinson Insurance, but not you unless you accept the decision. The process is free to you and the Scheme will assist you to lodge your complaint.
Phil Robinson - 021 31 32 31
Office - 09 320 3819
Level 1, 19 Wellington Street, Howick, Auckland
Mobile service also available for your convenience.
Know someone you think we
Our business is based on referrals, if you
think we can help your friends or family,
please give them our contact details
P 09 320 3819
M 021 31 32 31
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